Quality Assurance
Our Standard Operating Procedures (SOPs) are the key to ensuring a consistently high level of client service. They have been tried and tested through numerous healthcare events and are constantly updated to include any regulatory changes. Our SOPs ensure best working practice across the healthcare portfolio of events and can be further tailored to individual client requirements.
Examples of our SOPs include:
- Kick-off meeting for every event or project
- Continual negotiation of all suppliers’ terms and conditions
- Regular team meetings both internally and with the relevant client teams
- Provision of a reviewable pre-event programme
- Comprehensive on-site team briefing and supporting documentation
- Post-event client debrief to review delivery against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Post-event external evaluation
- Post-event internal debrief
- Any corrective action required to improve best practice
